Learning and Assessment Kit-VU23520 Give and respond to simple spoken information and directions SIS Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units AHCDRG305 Install drainage systems AHCLSC311 Set out site for construction works AHCLSC312 Construct brick and block structures and features AHCLSC313 Construct stone structures and features

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

simple informational texts General Electives (3) VU23557 Identify Australian leisure activities VU23235 Recognise and use basic mathematical symbols and processes VU23236 Recognise and interpret safety signs and symbols * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-VU23520 Give and respond to simple spoken information and directions SIS Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to