Learner Resources-BSBSS00119 Customer Service Skill Set TAE Units of competency SIRXHRM002 Maintain

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0036 Implement regulations and policies during aviation safety and service operations AVIF0020 Manage human factors and situation awareness in an aviation operational environment AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLIE0002 Process workplace documentation TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements TLIJ3002 Apply quality systems TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS304 Deliver and monitor a service to customers BSBOPS402 Coordinate business operational plans BSBXTW301 Work in a team HLTAID011 Provide First Aid AVIE0003 Operate aeronautical radio AVIE0004 Conduct radio procedures in an aviation operational environment AVIO0017 Manage disruptive behaviour and unlawful interference with aviation * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases Group E AHCMOM304 Operate machinery and equipment Group E AHCPCM306 Provide information on plants and their culture Group E AHCPMG301 Control weeds Group E * We can develop additional elective units that are not listed on request (Please contact us for further information)

We hire subject matter experts to write our learning guides to ensure they are industry and workplace relevant and current

Learner Resources-BSBSS00119 Customer Service Skill Set TAE Units of competency SIRXHRM002 MaintainOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all