Learning and Assessment Kit-SITSS00035 Customer Service Management Skill Set Recently Added Core units BSBCRT512 Originate and

Core units BSBCRT512 Originate and develop concepts BSBXCS402 Promote workplace cyber security awareness and best practices BSBXTW401 Lead and facilitate a team ICTICT517 Match ICT needs with the strategic direction of the organisation ICTICT532 Apply IP

privacy and security within the medical environment BSBMED304 Assist in controlling stocks and supplies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCAGB302 Keep production records for a primary production business AHCBER303 Carry out emergency disease or plant pest control procedures at infected premises AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITSS00035 Customer Service Management Skill Set Recently Added Core units BSBCRT512 Originate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to