Training and Assessment Strategy-SISSS00126 Wilderness First Aid Skill Set MSL aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AURHTX103 Diagnose and repair heavy vehicle automatic transmissions AURETR144 Diagnose and repair integrated engine and transmission management systems AURTTX009 Overhaul automatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan Elective units BSBFIA412 Report on financial activity Group A BSBWOR404 Develop work priorities Group A BSBMGT403 Implement continuous improvement Group A BSBINN301 Promote innovation in a team environment Group A BSBCMM401 Make a presentation Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBWRT401 Write complex documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURETU005 Retrofit and modify air conditioning and HVAC systems AURETU004 Diagnose and repair air conditioning and HVAC systems AURETU003 Service air conditioning and HVAC systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SISSS00126 Wilderness First Aid Skill Set MSL aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.