Learning and Assessment Kit-SHBXCCS005 Maintain health and wellbeing in a personal services setting PSP Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency AHCBUS504 Prepare estimates

Core units FWPCOR6201 Manage sustainability in the workplace FWPCOR6202 Implement practices to maximise value from wood residues Elective units FWPCOT5201 Implement sustainable forestry practices FWPCOT5202 Manage forestry information and interpretations programs FWPCOT5205 Develop biohazard contingency plans FWPCOT5206 Implement forestry chain of custody certification system FWPCOT5207 Implement sustainability in the workplace FWPCOT5209 Manage tree harvesting to minimise environmental impact FWPCOT6202 Develop and manage a forestry chain of custody certification process FWPCOT6204 Use carbon accounting to estimate emissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22358 Develop learning goals Speaking and Listening (1) VU23519 Participate in simple conversations and transactions Reading and Writing (1) VU23521 Read and write simple transactional texts Language Skills (2) VU23522 Read and write simple informational texts VU23520 Give and respond to simple spoken information and directions General Electives (3) VU23560 Access the internet and email to develop language BSBTEC201 Use business software applications VU23566 Explore transport options * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SHBXCCS005 Maintain health and wellbeing in a personal services setting PSP Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to