ERF Checklist-CPPCMN4009 Develop team understanding of and commitment to sustainability Certificate III aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS401 Maintain work health and safety processes AHCWRK401 Implement and monitor quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Elective units AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCNSY403 Plan a growing-on program AHCBUS409 Participate in an e-business supply chain AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program If you require RPL Kits with comprehensive benchmarking

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records If you require RPL Kits with comprehensive benchmarking

assess and control safety risks Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-CPPCMN4009 Develop team understanding of and commitment to sustainability Certificate III aggressive or abusive customers SIRXCEG009Please contact us for more information!