Learning and Assessment Kit-FWPSS00008 Skill set for managing business development in the forest and wood products industry MSM procedures and programs to meet

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAMUP412 Maintain make-up and hair continuity MSTFD4006 Interact and network with fashion industry participants SHBBMUP003 Design and apply make-up for photography BSBOPS304 Deliver and monitor a service to customers CUADES301 Explore the use of colour CUADIG304 Create visual design components BSBCRT311 Apply critical thinking skills in a team environment CUADIG303 Produce and prepare photo images CUAMUP411 Design

Units of competency AURRTR006 Diagnose and repair marine electrical systems AURRTE008 Install marine engines

Learning and Assessment Kit-FWPSS00008 Skill set for managing business development in the forest and wood products industry MSM procedures and programs to meetOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to