Learner Resources-SITSS00065 Travel Sales and Customer Service Skill Set pre-order Core units BSBOPS304 Deliver and

Core units BSBOPS304 Deliver and monitor a service to customers BSBPEF301 Organise personal work priorities HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety SISFFIT032 Complete pre-exercise screening and service orientation SISFFIT033 Complete client fitness assessments SISFFIT035 Plan group exercise sessions SISFFIT036 Instruct group exercise sessions SISFFIT040 Develop and instruct gym-based exercise programs for individual clients SISFFIT047 Use anatomy and physiology knowledge to support safe and effective exercise SISFFIT052 Provide healthy eating information Electives BSBOPS403 Apply business risk management processes BSBSUS211 Participate in sustainable work practices BSBWHS332X Apply infection prevention and control procedures to own work activities BSBXTW301 Work in a team * We can develop additional elective units that are not listed on request (Please contact us for further information)

screens and grilles MSFBA3011 Assemble awnings MSFBA3012 Assemble interior blinds AHCLSC308 Install metal structures and features CPCCWHS2001 Apply WHS requirements

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIERR202E Contribute to the control of emergencies and critical situations RIIOGN201F Carry out rig lease operations RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIHAN208D Perform dogging RIIHAN209E Perform basic rigging RIIHAN307E Operate a vehicle loading crane RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMPO304E Conduct wheel loader operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SITSS00065 Travel Sales and Customer Service Skill Set pre-order Core units BSBOPS304 Deliver andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all