Learner Resources-SIRXCEG002 Assist with customer difficulties Diploma Core units CPPREP5001 Manage compliance

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units CPPREP5008 Market the property agency BSBHRM528 Coordinate remuneration and employee benefits BSBLDR522 Manage people performance BSBMKG543 Plan and interpret market research BSBOPS502 Manage business operational plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

privacy and security within the medical environment Group A BSBMED401 Manage patient record keeping system Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBITU312 Create electronic presentations Group B BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry

Learner Resources-SIRXCEG002 Assist with customer difficulties Diploma Core units CPPREP5001 Manage complianceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all