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Ships within 48 hours · Estimated delivery Aug 28 - Sep 2
aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)
taxation and insurance requirements for the micro business BSBWOR301 Organise personal work priorities and development ICPPRN384 Set up and produce basic digital print * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency TAETAS501 Undertake organisational training needs analysis TAEASS504 Develop and implement recognition strategies TAEICR501 Work in partnership with industry
Vocational Placement Kit-FNS50920 Diploma of Banking Services Management Pre-Order aggressive or abusive customers SIRXECM002A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.
