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Our self-study guide supports your learners in understanding the underpinning knowledge of the training package
with ASQA and other regulators
This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements
The unit knowledge guide contains information for students to read additional information related to their units of competency or course and as additional support to the learner guide
Self-Study Guide-SIRXCEG007 Develop online customer service standards AUR Our self-study guide supports yourOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the
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