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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
identify and rectify telecommunications network faults ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Electives ICTTEN312 Install telecommunications network equipment BSBESB301 Investigate business opportunities BSBESB305 Address compliance requirements for new business ventures ICTICT314 Connect internal hardware components ICTICT317 Maintain standard operating environments ICTCBL323 Test cables and systems on customer premises ICTNWK428 Create scripts for networking ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTTEN434 Install
control and recover a remotely piloted aircraft AVIY0053 Manage remote pilot aircraft systems energy source requirements AVIY0031 Apply the principles of air law to remote pilot aircraft systems operations AVIZ0005 Apply situational awareness in remote pilot aircraft systems operations Electives AVIG0003 Work effectively in the aviation industry AVIE0003 Operate aeronautical radio AVIY0024 Operate remote pilot airship AVIW0006 Perform infrastructure inspections using remote operated systems AVIW0007 Perform aerial mapping and modelling using remote pilot aircraft systems If you require RPL Kits with comprehensive benchmarking
steam and cool product AMPS302 Prepare dried meat AMPS307 Sort meat AMPS308 Batch meat AMPS312 Prepare meat-based pates and terrines for commercial sale AMPS313 Prepare product formulations AMPX304* Prepare primal cuts HLTAID011 Provide First Aid CPPCLO3113 Clean food-handling areas and equipment AMPX203 Operate scales and semi-automatic labelling machinery AMPX205 Clean chillers If you require RPL Kits with comprehensive benchmarking
Class Activity Book-SITXCCS009 Provide customer information and assistance Unit Units of competency SITXCCS007 EnhanceOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the
