Vocational Placement Kit-UEE42725 Certificate IV in Air Conditioning and Refrigeration Servicing MSM Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND611 Work professionally in the creative arts industry CUAPPR515 Establish and maintain safe creative practice CUAPPR613 Engage in the business of creative practice CUAPPR615 Evolve ideas for professional creative work Elective units CUADIG511 Coordinate testing of interactive media products CUAPPR611 Originate a body of independent creative work CUAPPR616 Extent expertise in a specialised art form to professional level CUAWRT601 Write scripts CUAWRT602 Edit scripts CUADIG512 Design digital applications CUADIG516 Design interactions BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBLDR522 Manage people performance BSBLDR601 Lead and manage organisation change BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTICT435 Create technical documentation BSBTEC301 Design and produce business documents CUAWRT404 Perform writing and editing tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

accessories and materials for energy sector work activities UEECD0038 Provide solutions and report on routine electrotechnology problems UEECD0046 Solve problems in single path circuits UEECD0052 Use routine equipment/plant/technologies in an energy sector environment UEERE0021 Provide basic sustainable energy solutions for energy reduction in residential premises Elective units BSBOPS203 Deliver a service to customers UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation ICTICT214 Operate application software packages UEECD0020 Fix and secure electrotechnology equipment UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-UEE42725 Certificate IV in Air Conditioning and Refrigeration Servicing MSM Core units SITXCCS015 Enhance customerA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.