Learner Resources-UEE20720 Certificate II in Data and Voice Communications Pre-order Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC408 Work effectively in the accounting and bookkeeping industry FNSACC416 Set up and operate a computerised accounting system FNSTPB401 Complete business activity and instalment activity statements FNSTPB402 Establish and maintain payroll systems BSBCMM401 Make a presentation BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBWOR404 Develop work priorities Additional electives BSBRES401 Analyse and present research information BSBMGT403 Implement continuous improvement * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18055B Dismantle

Our assessment resources have been aligned to learner cohorts

Learner Resources-UEE20720 Certificate II in Data and Voice Communications Pre-order Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all